The Operations Manager is responsible for meeting the customers needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians and supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns. As well as maintaining a high functioning employee base through solid HR practices and safety education and awareness programs.
Major Responsibilities/Activities:
General Functions:
Manage daily activities and costs associated within department.
Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.
Problem solving and providing clear, supported and concise recommendation to management.
Serve as back up to the General Manager in their absence or upon request
Review and approve expense reports and time sheets submitted by technical support staff.
Properly complete all required forms and paperwork.
Provide administrative office assistance as needed.
Equipment/Vehicles:
Ensure proper use of all company resources; including tools, equipment and vehicles.
Oversee maintenance of shop and equipment.
Human Resources:
Evaluate field technicians effectiveness in fulfilling their job requirements.
Recommend corrective or remedial action for employees.
Understand all prerequisites required of personnel before performing field work.
Promote and fully understand the policies set forth in the following manuals:
Drug and Alcohol manual
Safety Policy Manual
Safety:
Ensure required training for field and supervisory personnel on safety, policies and procedures.
Evaluate job safety to include all aspects of job performance for all service lines.
Customer/Project Manager Support:
Serve as liaison with customers to estimate and quote project work.
Coordinate and schedule work crews to cover customer requirements and requests.
Coordinate schedules of AVS Technicians per customer demands.
Additional Requirements:
Complete all required training, and testing, within company guidelines.
Knowledge of all company products and services that is available to our customers.
Skills:
Minimum Requirements:
2-3 years of management experience in the nondestructive testing (NDT) or related field
Aerospace NDE a plus
Strong knowledge of nondestructive testing.
Strong communication skills to promote good team environment
Sales and/or marketing experience a plus
