POSITION SUMMARY: MISTRAS strives to provide a positive work
environment that values excellence in safety and quality,
free from discrimination and harassment. Every MISTRAS
employee plays a part in our Company’s success and making
this a great place to work. We are committed to a work place
where all employees are free to raise issues, concerns and
questions for the improvement of our operations and work
environment. Safety is the overriding priority in everything
we do; all duties critical to safety, quality, and
environmental protection are carried out in compliance with
all requirements and with personal accountability.

The Operations Manager is responsible for meeting the
customer’s needs and assuring good customer service through
managing the day-to day operations of the lab. This includes
scheduling projects and technicians, supplying equipment to
meet project specifications, developing strong customer
relations and reacting promptly to customer questions and
concerns, and having responsibility for the business unit’s
financial performance. The Operations Manager will also
maintain a high functioning employee base through solid HR
practices and safety education and awareness programs.

MAJOR RESPONSIBILITIES/ACTIVITIES:

General Functions:

• Operations Manager will be expected to cover jobs to grow
the business –target is 50% billable work
• Manage daily activities and costs associated within
department.
• Supervise individuals within the Operations Support
Department as it relates to projects and responding to calls
from customers (branches) requesting technical assistance.
• Problem solving and providing clear, supported and concise
recommendation to management.
• Utilization of key performance indicators to increase
customer value.
• Responsible for division Profit and Loss statements and
economic performance.
• Serve as back up to the General Manager in their absence
or upon request.
• Review and approve expense reports submitted by technical
support staff.
• Properly complete all required forms and paperwork.
• Provide administrative office assistance as needed.

Equipment/Vehicles:

• Ensure proper use of all company resources; including
tools, equipment and vehicles.
• Oversee maintenance of shop and equipment.

Human Resources:

• Evaluate field technician’s effectiveness in fulfilling
their job requirements.
• Recommend corrective or remedial action for employees.
• Understand all prerequisites required of personnel before
performing field work.
• Promote and fully understand the policies set forth in the
following manuals:

o Drug and Alcohol manual
o Safety Policy Manual

Safety:

• Ensure required training for field and supervisory
personnel on safety, policies and procedures.
• Evaluate job safety to include all aspects of job
performance for all service lines.

Customer/Project Manager Support:

• Serve as liaison with customers to estimate and quote
project work.
• Coordinate and schedule work crews to cover customer
requirements and requests.
• Coordinate schedules of AVS Technicians per customer
demands.

Additional Requirements:

• Complete all required training, and testing, within
company guidelines.
• Knowledge of all company products and services that is
available to our customers.

MINIMUM REQUIREMENTS:

• 2-3 years of management experience in the nondestructive
testing (NDT) or related field
• Ability to certify as an RT, MT,PT Level II minimum
• UT Level II strongly recommended
• Strong knowledge of nondestructive testing.
• Strong communication skills to promote good team
environment
• Sales and/or marketing experience a plus
ESSENTIAL PHYSICAL FUNCTIONS:

• Frequent lifting up to 30 lbs.

This job description reflects management's assignment of
essential functions; it does not prescribe or restrict the
tasks that may be assigned.

Mistras Employment is on Twitter!
https://twitter.com/mistrascareers

Mistras Group, Inc. is an equal opportunity employer.

Operations Manager