Reports to Field Manager, Boiler & Machinery. Responsible for providing high quality, timely Risk Control service to marketing/underwriting/claims units to allow for informed decisions to maximize profit and growth consistent with Commercial Lines business goals. Investigate claims, identify and evaluate risks, perform surveys and inspections, make sound recommendations for improvement, and effectively report findings to appropriate Boiler & Machinery staff. The incumbent performs jurisdictional inspections on all accounts, loss control surveys on less complex accounts and claims investigations as assigned. The incumbent participates in training opportunities to enhance/develop engineering and produce/service knowledge. The incumbent is supported by a more experienced staff member in the identification and evaluation of risks and in the development of Risk Control recommendations.

PRIMARY DUTIES:
Conduct claims occurrence investigations by determining the objects involved, elements of the accident, cause of loss, scope and cost of damage, preventive measures and report findings to appropriate member(s) of Boiler & Machinery staff and insured so that an informed decision can be made to mitigate the loss.

Identify the cause of the claim, the cost and the remedial action(s) taken and planned. Assist the insured and the Claim Division in bringing about an equitable settlement (if covered).

Perform loss control surveys which identify key objects, evaluate risk, and develop Risk Control recommendations and report findings necessary for to determine insurability and/or maintaining profitability.

Conduct boiler and pressure inspections in accordance with jurisdictional requirements by performing thorough examinations, identifying hazardous conditions, applying codes and standards, recommending corrections, and submitting required reports.

Conduct risk evaluations (e.g., description of the operation, key objects, bottlenecks and general conditions) and report findings of probable exposures and/or unexpected risk to appropriate Boiler & Machinery staff (e.g., Account Executives, Marketing Executives).

Manage workload within an assigned territory by utilizing all available resources; knowing the territory; effectively prioritizing/planning/scheduling and accounting for work; maintaining the data base; providing management information; and, responding to customer needs.

Work with the marketing/underwriting staff to ensure engineering service requirements are met for specific accounts.

WORK EXPERIENCE:
National Board Certification
Demonstrated technical skills
Solid math skills
Problem solving ability
Customer service orientation
Ability to balance timeliness and accuracy

OTHER:
Perform all tasks in strict accordance with The Travelers Boiler & Machinery Safety Program.

Note: In performing the duties required of the position, incumbent may be exposed to:
Extreme temperatures and humidity
Soot, dust, dirt and/or sludge
High noise levels
Asbestos and/or other toxic elements
May be required to be around moving, hot, cold, pressurized and/or
Electrically energized equipment

In performing the functions of the position, the incumbent may be required to:
Climb, balance, maneuver, at high levels and in dark places
Walk on uneven surfaces
Climb through tight openings
Work in confined spaces
Utilize safety equipment including a respirator

MAJOR COMPETENCIES:

Problem Solving
Develops new methods or approaches to getting the work done.
Evaluates information and makes the right choice (decision).
Is resourceful in gaining information/resources to solve business problems.
Takes intelligent risks.

Technical Skills
Demonstrates specific engineering/technical skills necessary to achieve established and stretch business goals.

Customer Focus
Identifies customer needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Demonstrates a commitment to delivering an appropriate level of customer service.

Interpersonal Skills
Results driven and takes responsibility for own decisions and actions.
Manages own work and seeks help as necessary.
Takes responsibility for own performance and development.
Is flexible.
Works independently and in a team environment.
Establishes and maintains effective work relationships.
Can see the big picture as well as pay attention to details.

Communication
Clearly expresses ideas.
Listens to and understands what others are saying.
Shares information and maintains confidentiality.