Technical Support Specialist
Posted: 8/11/2017 7:57:25 AM
This job is closed
NDT.org Job Number:
61719
* Please reference NDT.org Job Number on all correspondence
Company:
Olympus Scientific Solutions
State:
TX Texas
Country:
United States
Webster, TX - The Technical Support Specialist will provide technical product support and training to customers over the phone and in person. EOE Minorities/Females/Veterans/Disabled
Job Duties:
* Provide primarily post-sales technical product support and training to customers over the phone and in person.
* Provide application, product demonstration, and training support for the sales, services, and rentals departments.
* Work directly with sales representatives to identify and support sales opportunities and product demonstrations.
* Respond to all customer phone calls and e-mails in a timely manner. Schedule necessary customer visits via Product Manager/ Regional Technical Sales/Sales Reps.
* Schedule necessary customer visits based upon direct customer interaction.
* Support customer supplied sample evaluations in the Houston office.
* Provide and suggest Technical enhancements to existing Olympus instrumentation.
* Attend applicable seminars and conferences to stay current on NDT methods.
* Publish internal application notes for distribution to the internal sales network.
* Engage in local ASNT meetings and present technical papers on Olympus technology or applications techniques.
* Travel throughout USA with occasional travel to South America, Latin America and Canada.
Skills:
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)
* High School Diploma is required. Associate's or Bachelor's Degree in Science, Engineering or other applicable technical field is preferred.
* Minimum of 1 year in Ultrasonic and/or Eddy Current instruments or Inside Sales is required.
* Technical training experience is a plus.
* Must have excellent verbal and communications skills.
* Must be able to travel, up to 25%.
* Must be skilled with computer applications (MS Office – Word, Excel, etc.).
* Must be able to travel internationally as needed.