The purpose of the Operations Manager is to plan, direct, and coordinate activities, while ensuring productivity and quality related to the daily operations of assigned locations. Responsible to drive sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of NDE strategies in both a safe environment and in compliance with company quality standards, policies, procedures, and expectations.

Duties and Resposibilities:
* Manage and oversee all operations for the service in for a specific location / region; this includes working with the USA Operations Manager, Operations Manager, and other staff to ensure customer expectations are met at all times.
* Ensure that local service line delivery is on time, meets quality requirements and safely executed per the customer and the company's expectations.
* Supervise, coordinate, or schedule the activities of field technicians and assistants; this includes providing technical support and knowledge to field crews and coordinating work activities with customer requests.
* Ensure Quality, Safety, and Operational policies are being adhered to; take corrective action when needed to address any deficiencies.
* Determine operational requirements including resources needed, training required, project scope and schedule; define and establish operational priorities; and achieve financial objectives for the specific location / region / service line.
* Conduct site visits (as required) for project start-ups, safety audits, performance audits and client relations.
* Review and forecast P&L with the Service Line Operations Manager, USA as it relates to the assigned locations within the region.
* Monitor performance ensuring financial, safety, quality and customer objectives are in line with the established initiatives.
* Ensure operational excellence for the by measuring key performance indicators such as client satisfaction, utilization and company goals.
* Confer with managerial or technical personnel, other departments, to resolve problems or to coordinate activities.
* Review and monitor spending by tracking labor efficiency, costs, and other related items that impact profitability; initiate correct actions as required.
* Ensure compliance and maintenance of corporate practices such as forecasting, accruals and billing as required.
* Report any deficiencies in operational and service level non-conformances to the Operations Manager, USA.
* Consult with clients before, during and after project to resolve problems and to provide ongoing support.
* Must maintain a strong focus on cross functional teamwork with both internal and external stakeholders.
* Follow and enforce the Company required safe work practices and procedures at all times.
* Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally
* Enforce and abide the requirements of safe operation and personal safety using required Personal Protective Equipment and Safe Practices per company policy.
* Perform all other duties as assigned.

Supervisory Responsibilities:
* Maintain staff by recruiting, selecting, orienting, and training employees
* Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed
* Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources
* Review, validate, and approve reporting employees' timesheet and reports.
* Train, mentor and guide technicians in correct operational activities including NDT techniques, safety, and quality requirements and processes.

Knowledge and Skills:
* Extensive knowledge of industry standards and NDE methodologies is preferred
* Strong leadership, project management, analytical, problem solving skills and conflict resolution skills, ability to gain consensus through mediation/collaboration.
* Willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be completed.
* Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
* Firmly adheres to the values and ethics of Applus+. Exhibits honesty, discretion, and sound judgment.
* Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
* Must be a self-starter with a very results-oriented and proactive work approach that gets the job done.
* Ability to identify key objectives, risks and drivers and create plans to manage these elements. Demonstrated ability to gather, interpret and present complex data.
* Excellent interpersonal, oral and written skills, including ability to communicate effectively with customer management.
* Proficient in project management applications, as well as Microsoft Office.
* Ability to multi-task and properly execute multiple simultaneous assignments without sacrificing efficiency or quality of the work.
* Be capable of developing written work instructions from approved general procedures.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Knowledge of arithmetic and algebra
* Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Ability to organize, prioritize, and perform multiple tasks with minimal supervision.
* Proficient in public speech for communication to internal and external stakeholders.
* Must have analytical capabilities for customer needs assessment and solutions identification.
* A sense of urgency, good attention to detail, and follow-thru.
* Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
* Knowledge of Industry Codes.
* Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
* Firmly adheres to the values and ethics of Applus RTD USA. Exhibits honesty, discretion, and sound judgment.
* Strong computer skills, specifically excel.
* Ability to organize, prioritize, and perform multiple tasks with minimal supervision.

Education and Work Experience:
* High School Diploma or equivalent.
* Bachelor's (BS/BA) in Business or other related discipline preferred.
* Requires ten plus (5+) years of project management and/or field supervisory experience and/or equivalent combination of education and experience.
* Five (5) years of experience in inspection related activities in the service line required.

Certificates and Licenses:
* Certification as an Inspector required in most cases. Extensive practical experience required.
* NDT Level II certification in 1 or more ANDT methods: TOFD, Phased Array, LPIT, Handyscan, Rotoscan, etc.
* NDT Level II certification in at least 2 of 4 CNDT methods MT, PT, RT, UT: UT and MT preferred.
* Project Management Professional Certification preferred.
* Lean Certification preferred
* Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.

Applus+ is one of the world's leading testing, inspection and certification companies with its North American headquarters in Sugarland, Texas, USA. We provide specialized non-destructive testing, inspection, engineering, and manpower services, located in the center of numerous unique industries which provides our employees with a broad range of experience.

We provide NDT, engineering, manpower and inspection services in all aspects of the aerospace, power, and oil and gas industries, including exploration, transmission, refining, and storage facilities.

Equal Employment Opportunity/M/F/disability/protected veteran status