Position Purpose:
This position serves as the primary contact for all divisions of X-Ray Industries and its employees regarding the overall function of the quality system. This position is responsible for supporting key objectives, strategies, goals and driving performance excellence throughout all facilities. This position provides leadership and over site in the support of X-Ray Testing's guiding principles and strategic planning goals. This position requires travel as necessary. The Director of Quality will assign Quality Managers divisions / locations throughout X-Ray Industries, Inc. in which they will support as defined in this job description.

Duties and Responsibilities:
* Protect the integrity of X-Ray Industries regarding all quality related functions.
* Managing facilities assigned in regards to the QMS to protect the integrity of the quality system and the required third party and customer approvals.
* Manage the corrective action, non-conformance and customer complaint logs, including investigation, suggestions for continual improvement and provide customer contact when necessary
* Remain active in Nadcap in appropriate commodities
* Assist in the overall X-Ray Industries continuous improvement program
* Act as liaison, when necessary, for customer or third party issues related to the overall quality program of X-Ray Industries.
* Assist facilities in meeting quality goals and objectives including performance excellence activities including monthly BSC / KPI meetings that are clearly documented to address performance results.
* Plan, promote and organize training activities to ensure the integrity of the overall quality system
* Manage the development and revision of required procedures and documents related to the overall quality system. Ensures that procedure requirements for customer approval are submitted as required by the customer.
* Develop and maintain a customer quality network including visiting customers to remain current on their expectations of the X-Ray Industries quality activities.
* Maintain auditor qualifications for both QMS and Nadcap internal auditing functions. Manage the overall internal auditing requirements within the quality system
* Review the key indictors for all facilities on a monthly basis and provide continuous improvement suggestions
* Assist in the development of facility specific metrics to assist in driving performance excellence
* Remain current on FAA, Nadcap, AS9100 and all Quality System standards that impact the overall quality management system
* Attend professional training courses and workshops
* Provide an integral resource to lab personnel
* Participate in professional associations as necessary such as Nadcap and ASQ
* Alerting the Senior Quality Manager when potential non-conformities relating to the quality system are discovered
* Must be able to travel on short notice

Supervisory Responsibilities:
* Maintain staff by recruiting, selecting, orienting, and training employees.
* Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed.
* Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources.

Knowledge and Skills:
* To perform this job successfully, an individual must;
* Be able to perform each essential duty satisfactorily.
* 4 Year Degree and/or 5 years' experience in related field
* Practical understanding of NDT, Chemical Processing, AS9100, ISO9001, TS 16949
* Ability to communicate to Senior Management, Customers and plant personnel.
* Ability to lead and facilitate team problem solving.
* Knowledge of Six Sigma, Management by sight, Lean, Performance Excellence methodologies.
* Positive approach to changing objectives and priorities.
* Communicate the organizational vision, mission, and strategic planning commitments to customers.
* Complete understanding of products and services offered by each division or corporation.
* Ability to build and maintain professional customer relations.
* Excellent oral/written communication skills.
* Knowledge of MS Office 2000 (Word, Excel) MAS 200 accounting software experience.
* Excellent phone etiquette.
* Able to multi-task.
* Customer service driven, teamwork and detail orientated, professional, upbeat, energetic, takes initiative, dependable, takes pride in work.

Education and Work Experience:
* High School Diploma or GED and Bachelors degree or equivalent preferred. Five years experience in quality systems in a NDT service provider accredited to ISO/NADCAP quality systems.
* Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

X-Ray Industries, an Applus+ company, is a well-established non-destructive testing service provider in the Aerospace industry. With over 75 years of experience, X-Ray Industries is the oldest, most-established NDT provider, offering a broad range of testing and inspection capabilities.