General Summary

The District Quality Monitor is responsible for ensuring implementation, maintenance and ongoing development of the organizations Quality Management System (QMS) at the District level.

Essential Job Functions

Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
Adheres to and is a champion of TEAM’s Core Values
Implements, maintains and develops all aspects of the QMS to ensure continuous improvement throughout the assigned District
Performs District assessments on performance and reporting of the effectiveness of the QMS, and as applicable, compliance with customer, and/or industry related requirements (ISO9001, 10CFR50, etc.)
Ensures the resolution of non-conformances, corrective actions, customer complaints and other issues, that are identified through the performance of these assessment actions
Plans and assists third-party (registrar) and customer assessments and District Internal Audits.
Works with Regional Quality Specialist in developing and implementing corrective actions, performs follow-up work as needed to ensure that corrective actions are effective
Ensures customer satisfaction through the analysis and reporting of customer satisfaction data (i.e., customer surveys)
Identifies, tracks and promotes the resolution of customer issue, providing guidance to District management and Corporate QA for such resolution
Performs District Supplier assessments in cooperation with Corporate QA to ensure compliance with the organization’s quality, technical, and purchasing requirements
Maintains a District approved supplier list (ASL) for "Commercial" suppliers (as applicable)
Assists the District in creating control logs for equipment calibration and asset tracking
Assists in completion of annual management reviews, record retention and destruction policy, maintenance of controlled District documents
Tracks and monitors District qualifications and certification programs and personnel associated with the programs
Assists with contract review, planning, and scheduling
Maintains an awareness and understanding of all applicable regulations, codes, standards and specifications, as well as company policies and procedures communicating these requirements to affected branch personnel as necessary
Provides training (QMS, Receipt Inspection, etc.), as necessary to District personnel, including customers, to obtain program compliance, process efficiency and effectiveness, cooperation and morale
Act as the liaison to Corporate and Regional Quality Assurance personnel