see education

• QSB / QSB2 Training, GM Power Train, Pontiac, Michigan US (2004)
• Created and developed - “ Simulated Sort”, Cambridge (2004)
• Train the Trainer - “ Simulated Sort”, Pell City, Alabama ( 2004)
• 5S Training, Spartanburg, South Carolina US (2004)
• Training in APQP, 8D Problem Solving, Drill Deep and Wide, Cambridge ON(2004)
• Translated QSB into German (2004)
• Computer Course, Open Doors (University Heights), Waterloo (1997)
• Grade 12 Diploma, Waterloo Collegiate Institute, Waterloo (1985)

WORK EXPERIENCE

Field Admin, Preferred Sourcing, Cambridge, ON (July – Current)

• Develop and train team leaders and Preferred Sourcing employees on Preferred Sourcing procedures and rules of conduct
• Lead and direct work to deliver highest quality of product and services
• Assist in the administration and maintenance of ISO 9001-9002, TS 16949 and QS 9000 requirements
• Manage on site Preferred Sourcing personnel for compliance to all Preferred Sourcing protocols
• Develop presentation material

System Coordinator, Preferred Sourcing (May ‘04 – July ‘04)

• Developed and ensured work instructions were written in a timely manner
• Ensured the regional sales manager, operations manager and engineering managers were consistently informed of any service request and other information necessary to exceed customer expectations
• Implemented and trained associates on site work instructions
MICHAELA RODER

Associate Trainer, Preferred Sourcing (Nov ‘03- Current)

• Train associates “Preferred Sourcing Orientation” (Preferred Sourcing protocols)
• Train the trainer on “Simulated Sort”
• Created and train associates on the course “Simulated Sort”
• Train and oversee all aspects of 5S program
• Train and implement QSB (quality systems basic) where applicable
• Translated Quality System Basic into German for Corporate Office

Sales / Receptionist, Young Drivers of Canada, Kitchener, ON (2000-2003)

• Performed sales functions for both the Kitchener and London Center
• Co-coordinated and following instructions / training from Directors
• Maintained and updated all course kits, class handouts and tests
• Scheduled road test bookings and sold road test packages or lessons
• Became familiar with the laws and procedures of the Ministry of Transportation

Sales and Admin Manager, Surnoskie Office Services, Waterloo, ON (1997-2000)

• Managed a sales and administration department of 12 people (in an office of 25) to undertake sales and marketing initiatives on behalf of small to medium sized businesses and larger commercial clients
• Undertook all staff training functions including the facilitation of professional sales management training

Telemarketing Manager, Olan Mills Portrait Studio, Waterloo, ON (1993-1994)

• Interviewed and hired more than 85 applicants and provided sales training (including role playing)
• Developed techniques to stimulate staff morale and overcome fear of rejection

• Excellent organization / interpersonal / communication
• Fluent in German (oral and written)
• Committed to personal growth and learning
• Enthusiastic and energetic
ADDITIONAL SKILLS

• Strong computer literacy including scheduling programs, customer database, Microsoft Word, Microsoft Excel, PowerPoint, and data entry