Workpad Industrial Data Solutions IoT
Operations Manager
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NDT.org Job Number: 54177 * Please reference NDT.org Job Number on all correspondence
Company: Acuren Inspection, Inc.
State: AL Alabama
Country: United States
With 90 locations throughout North America, Acuren
Inspection, Inc. is the leader in Nondestructive Testing
(NDT). Providing a wide range of services in many
industries including: Oil and Gas, Petrochemical,
Pipeline, Power Generation, Pulp and Paper, Construction,
Fabrication, Automotive, and Aerospace. Inspection is our
history and our focus for growth. We are a Rockwood
company, the worldwide leader in NDT service and
technology with over 3,000 technical professionals in
Acuren, Hellier NDT Training, and Sperry Rail Service --
NDT firms run by NDT people!

JOB TITLE: Operations Manager
LOCATION: Birmingham, AL Division
MANAGER: Regional Manager
DIRECT REPORTS: Minimum of ten (10) personnel

Internal job posting # 3221

POSITION SUMMARY

The position will assume responsibility for all of
operations; scheduling; managing of employees; customer
services for clients; budgeting and quoting; quality and
safety compliance for the Birmingham, AL division.

RESPONSIBILITIES

 Project Planning- Coordinate and plan all
projects. Complete pre-job packet. Verify proper work
scope and Purchase Orders are in place with applicable
procedures (or at least an Inspection and Test plan) made
known to the crew. Work with Safety Manager to complete
Pre-job Assessment for each project. Coordinate all
project logistics including travel, lodging, airfare,
etc.
 Maintain Project Schedule and attend
weekly
manning/scheduling calls to effectively coordinate the
loaning out of personnel and the borrowing of resources
as needed.
 Properly equip projects with personnel
and
equipment. Use Purchase Orders to effectively keep costs
well documented and placed in their proper month.
 Day-to–day scheduling of inspection
personnel on
call-out work.
 Communicate all Service Calls to Office
Manager.
Maintain Job Log.
 Work with Office Manager to ensure
accuracy of
billing. Verify all hours worked and charged to customer
match payroll.
 Work with QA/QC Manager to ensure
personnel are
properly certified for the assignment at hand.
 Customer Satisfaction-follow -up
routinely to
ensure client is pleased with the service provided.
 Handle customer e-mails and phone calls
in a
professional manner to ensure their satisfaction.
 Submit quotations to customers as needed.
 Career Path Development of Field
Personnel
including annual reviews. Ensure employees maintain a
professional appearance. Document any personnel issue
that may lead to disciplinary action. Treat all employees
with honesty and fairness.
 Maintain appearance and operability of
office and
all assets including rolling stock. This includes keeping
an inventory of all assets and verifying that all
equipment is in calibration.
 Maximize equipment and labor utilization;
greater
than 92%.Maintain utilization log.
 Maintain current NDT certifications and
pursue
level III certification in all disciplines.
 Set a HIGH STANDARD for Service and
Quality---
Customer Satisfaction.
 Perform other duties assigned by manager.

• Leadership:
o Lead by example
o Practice activities and actions that are
encouraged
o Delegate work and provide guidance to the team
o Lead an environment that embraces Standards of
Business Conduct
o Create standardized work processes
o Create an atmosphere of trust and respect
o Communicate leading change with the vision of the
company

• Employee Relations:
o Coach/mentor Team Members
o Set stretch goals for the team daily
o Perform training sessions
o Assist in job interviews and integrating team
members into the site
o Motivate others to obtain full potential
o Assist in performance evaluations

REQUIREMENTS

• Education and Experience
o Minimum of 5 years in managerial role, preferably
in NDE Industry or other heavy industrial environment
o Bachelor Degree in Business Administration or
Engineering- preferred
o Demonstrated knowledge of business management
o Able to contribute effectively to team
environment

Position Summary

Acuren Inspection, Inc. is an equal opportunity employer
where employment is based upon personal capabilities and
qualifications without discrimination because of race,
color, religion, gender, age, national origin,
disability, veteran status or any other protected
characteristic as established by law.