Operations Manager
This job is closed
NDT.org Job Number: 56967 * Please reference NDT.org Job Number on all correspondence
Contact: Peter Roy
Phone: 888-578-9066
Company: Acuren Inspection, Inc.
State: GA Georgia
Contact: Peter Roy
Country: United States
< External Description With 90 locations throughout North America, Acuren Inspection, Inc. is the leader in Nondestructive Testing (NDT). Providing a wide range of services in many industries including: Oil and Gas, Petrochemical, Pipeline, Power Generation, Pulp and Paper, Construction, Fabrication, Automotive, and Aerospace. Inspection is our history and our focus for growth. We are a Rockwood company, the worldwide leader in NDT service and technology with over 3,000 technical professionals in Acuren, Hellier NDT Training, and Sperry Rail Service -- NDT firms run by NDT people! JOB TITLE: Operations Manager LOCATION: Augusta, GA Division MANAGER: Regional Manager DIRECT REPORTS: Minimum of ten (10) personnel EMPLOYMENT STATUS: 1 Full-time Regular 0 Part-time POSITION SUMMARY The position will assume responsibility for all of operations; scheduling; managing of employees; customer services for clients; budgeting and quoting; quality and safety compliance for the Augusta Ga division. RESPONSIBILITIES  Project Supervising- Supervise projects, complete job costing (CWR), interface with customers.  Project Planning- Coordinate and plan all projects. Complete pre-job packet. Verify proper work scope and Purchase Orders are in place with applicable procedures (or at least an Inspection and Test plan) made known to the crew. Work with Safety Manager to complete Pre-job Assessment for each project. Coordinate all project logistics including travel, lodging, airfare, etc.  Maintain Project Schedule and attend weekly manning/scheduling calls to effectively coordinate the loaning out of personnel and the borrowing of resources as needed.  Properly equip projects with personnel and equipment. Use Purchase Orders to effectively keep costs well documented and placed in their proper month.  Day-to–day scheduling of inspection personnel on call-out work.  Communicate all Service Calls to Office Manager. Maintain Job Log.  Work with Office Manager to ensure accuracy of billing. Verify all hours worked and charged to customer match payroll.  Work with QA/QC Manager to ensure personnel are properly certified for the assignment at hand.  Customer Satisfaction-follow -up routinely to ensure client is pleased with the service provided.  Handle customer e-mails and phone calls in a professional manner to ensure their satisfaction.  Submit quotations to customers as needed.  Career Path Development of Field Personnel including annual reviews. Ensure employees maintain a professional appearance. Document any personnel issue that may lead to disciplinary action. Treat all employees with honesty and fairness.  Maintain appearance and operability of office and all assets including rolling stock. This includes keeping an inventory of all assets and verifying that all equipment is in calibration.  Maximize equipment and labor utilization; greater than 92%.Maintain utilization log.  Maintain current NDT certifications and pursue level III certification in all disciplines.  Set a HIGH STANDARD for Service and Quality---Customer Satisfaction.  Perform other duties assigned by manager. • Leadership: o Lead by example o Practice activities and actions that are encouraged o Delegate work and provide guidance to the team o Lead an environment that embraces Standards of Business Conduct o Create standardized work processes o Create an atmosphere of trust and respect o Communicate leading change with the vision of the company • Employee Relations: o Coach/mentor Team Members o Set stretch goals for the team daily o Perform training sessions o Assist in job interviews and integrating team members into the site o Motivate others to obtain full potential o Assist in performance evaluations REQUIREMENTS • Education and Experience o Minimum of 5 years experience as a certified NDE technician o Minimum of 5 years in managerial role, preferably in NDE Industry or other heavy industrial environment o Bachelor Degree in Business Administration or Engineering- preferred o Demonstrated knowledge of business management o Able to contribute effectively to team environment Acuren Inspection, Inc. is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.