Mistras Group
Account Manager
This job is closed
NDT.org Job Number: 60722 * Please reference NDT.org Job Number on all correspondence
State: WV West Virginia
Country: United States
Account Manager – Cincinnati /West Virginia area
Seeking an experienced Account Manager for our Cincinnati, WV area. Must have NDT experience. Must be willing to relocate. Please visit our web site at www.workforteam.com and apply to requisition #123815203. Please send resume and documents to Vicky.adler@teaminc.com for immediate consideration.
• Maintains safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concerns.
• Performs all duties as assigned and adheres to TEAM's Core Values of:
• Safety First – in everything we do.
• Integrity – means doing the right thing.
• Service Leadership – throughout the company.
• Innovation – supports continuous growth and improvement.
• Pride and Respect – for ourselves and our company.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule.
• Adjusts content of sales presentations by studying the customers’ historical sales or needs.
• Focuses sales efforts by studying existing and potential customers. Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, three-month rolling sales forecasts (updated and submitted weekly) and monthly and annual territory analyses.
• Produces and submits written proposals and quotations in pursuit of business opportunities using:
• Standard rates and pricing parameters as set forth by upper management; deviation from established rates requires management approval.
• Bid calculation sheets for fixed price and/or unit price quotes using technical and execution detail input from Operations Manager.
• Coordinates the dispatch of crews and resources to support the contracted work with the Operations Manager responsible for servicing the site.
• Provides job specific dispatch documents to support crew assignments.
• Generates draft invoice documents and submitting to administration for data entry into the Invoicing System within three (3) business days of the completion of the job.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules and marketing techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Prepares customer’s personnel, contractors, and other trade factors with product knowledge and selling skills by conducting and/or participating in sales promotion and educational meetings.
• Provides historical records by maintaining records on area and customer sales.
• Has good working knowledge of all company products and services that are available to our customers.
• Learns and abides by company policies and procedures.
• Follows up with accounts that are not current, requests payment, and keeps Branch Manager informed.
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