Tecscan
Operations Manager
This job is closed
NDT.org Job Number: 61682 * Please reference NDT.org Job Number on all correspondence
Contact: Genevieve Fernandez
Phone: 7077465870
Fax: 707-746-8664
Company: Mistras Group, Inc.
State: CA California
Contact: Genevieve Fernandez
Country: United States
Length: Fulltime
Pay: DOE
MISTRAS strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every MISTRAS employee plays a part in our Company’s success and making this a great place to work. We are committed to a work place where all employees are free to raise issues, concerns and questions for the improvement of our operations and work environment. Safety is the overriding priority in everything we do; all duties critical to safety, quality, and environmental protection are carried out in compliance with all requirements and with personal accountability.



POSITION SUMMARY:

The Operations Manager is responsible for meeting the customer’s needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.
Skills:
MAJOR RESPONSIBILITIES/ACTIVITIES:

Manage daily activities and costs associated within department.
Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.
Problem solving and providing clear, supported and concise recommendation to management.
Properly complete all required forms and paperwork.
Ensure proper use of all company resources; including tools, equipment and vehicles.
Oversee maintenance of shop and equipment.
Evaluate field technician’s effectiveness in fulfilling their job requirements.
Recommend corrective or remedial action for employees.
Understand all prerequisites required of personnel before performing field work.
Serve as liaison with customers to estimate and quote project work.
Coordinate and schedule work crews to cover customer requirements and requests.
Coordinate schedules of AVS Technicians per customer demands.
Review reports for grammatical errors
Complete all required training, and testing, within company guidelines.
Knowledge of all company products and services that is available to our customers.
Provide mentor leadership to employees.
Lab’s Hiring/Firing
Sales Assistance as needed
Provide Quotes to Customers under $10K
Perform Job Walks as necessary
Perform Job-site visits & Safety Audits
Maintain logs for Personnel Safety/NDT Certification expirations
Sign Personnel up for Site Badging/Safety course as needed
Aide in QA/QC Issues/Problems as needed



MINIMUM REQUIREMENTS:

3-5 years of management experience in the nondestructive testing (NDT) or related field
Strong knowledge of nondestructive testing.
Strong communication skills to promote good team environment
Strong Illogical Thinking abilities
Sales and/or marketing experience a plus
College course work is highly desirable, but not required.
Effective communicator with the ability to mitigate emotional customer and employee situations.
Must possess an understanding of MISTRAS’ Advanced Technology offerings.
Must have strong customer relation skills.
High school diploma or general education degree (GED) or one to three years of related experience and /or training or equivalent combination of education and experience.
Valid Driver’s License
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Speak effectively before groups of customer or employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Solve practical problems and deal with a variety of concrete variables in situations.
Proficiency with word processing software, spreadsheet software, email software, and the use of the internet.
Come join us in an exciting industry with the fastest growing NDT Company in the world! Fulltime positions with competitive wages and benefits that include: health, dental, vision and 401(k).

Please apply to the link below:

https://recruiting.ultipro.com/MIS1008/JobBoard/0e453acf-d578-055d-9df2-f788e73fadcf

Mistras Group, Inc. is an Equal Opportunity Employer.

Mistras Group