The Service Line Operations Manager is responsible for driving sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of NDE strategies in both a safe environment and in compliance with company quality standards, policies, procedures, and expectations.

Duties and Responsibilities:
* Manage and oversee all operations for the service line for the USA; this includes working with the Service Line Director, Operational Managers, and other personnel to deliver the annual service line budget. . Manage and oversee all operational managers ensuring that local service line delivery is on time, meets quality requirements and safely executed per the customer and the company's expectations.
* Determine operational requirements including resources needed, training required, project scope and schedule; define and establish operational priorities; and achieve financial objectives for the service line.
* Manage and monitor local office / branch service line performance ensuring financial, safety, quality and customer objectives are in line with the established branch /service line initiatives; initiate correct actions working with HSE, Quality, and other Departmetns as required.
* Review and monitor spending by tracking labor efficiency, costs, and other related items that impact profitability; initiate correct actions as required.
* Review and forecast P&L monthly with the Service Line Director as it relates to the assigned branches within the service line.
* Ensure operational excellence for the local offices / branches of the service line by measuring key performance indicators such as client satisfaction, utilization and company goals.
* Provide technical support and knowledge to operations managers, technicians, and clients as required.
* Confer with managerial or technical personnel, other departments, or contractors to resolve problems or to coordinate activities.
* Ensure compliance and maintenance of corporate practices such as forecasting, accruals and billing as required.
* Work with the business development and the Service Line Director team to identify new clients and work opportunities for the service line; communicating directly with business development to inform of potential new opportunities
* Consult with clients before, during and after project and/or contract signings to resolve problems and to provide ongoing support.
* Establish and implement departmental policies, goals, objectives, and procedures, and , resources as necessary
* Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
* Answer customers' questions about products, prices, and availability.
* Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
* Must maintain a strong focus on cross functional teamwork with both internal and external stakeholders.
* Follow and enforce the Company required safe work practices and procedures at all times.
* Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally
* Enforce and abide the requirements of safe operation and personal safety using required Personal Protective Equipment and Safe Practices per company policy.
* Ensure compliance with federal, state and local regulations, company policy and company required maintenance inspections
* Perform all other duties as assigned.

Supervisory Responsibilities:
* Maintain staff by recruiting, selecting, orienting, and training employees
* Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed
* Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources.
* Review, validate, and approve reporting employees' timesheet and reports.

Knowledge and Skills:
* Extensive knowledge of industry standards and NDE methodologies is preferred
* Strong leadership, project management, analytical, problem solving skills and conflict resolution skills, ability to gain consensus through mediation/collaboration.
* Willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be completed.
* Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
* Firmly adheres to the values and ethics of Applus RTD. Exhibits honesty, discretion, and sound judgment.
* Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
* Must be a self-starter with a very results-oriented and proactive work approach that gets the job done.
* Ability to identify key objectives, risks and drivers and create plans to manage these elements. Demonstrated ability to gather, interpret and present complex data.
* Excellent interpersonal, oral and written skills, including ability to communicate effectively with customer management.
* Proficient in project management applications, as well as Microsoft Office.
* Ability to multi-task and properly execute multiple simultaneous assignments without sacrificing efficiency or quality of the work.
* Be capable of developing written work instructions from approved general procedures.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Knowledge of arithmetic and algebra
* Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Ability to organize, prioritize, and perform multiple tasks with minimal supervision.
* Proficient in public speech for communication to internal and external stakeholders.
* Must have analytical capabilities for customer needs assessment and solutions identification.
* A sense of urgency, good attention to detail, and follow-thru.
* Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
* Knowledge of Industry Codes.
* Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
* Firmly adheres to the values and ethics of Applus RTD USA. Exhibits honesty, discretion, and sound judgment.
* Strong computer skills, specifically excel.
* Ability to organize, prioritize, and perform multiple tasks with minimal supervision.

Education and Work Experience:
* High School Diploma or equivalent.
* Bachelor's (BS/BA) in Business or other related discipline preferred.
* Requires ten plus (10+) years of project management and/or operational management experience and/or equivalent combination of education and experience, in oil and gas prefered.
* Ten (10) years of experience in inspection related activities in the NDT Field / oil and gas service industry.
* Background in handling inspections related to:
* Area of expertise: facilities

Certificates and Licenses:
* NDT Level II certification in 1 or more ANDT methods: Inco, Phased Array, MFL, GUL, PMI, Rotoscan, etc., preferred.
* NDT Level II certification in 1 or more CNDT methods MT, PT, RT, UT, preferred.
* Project Management Professional Certification preferred.
* Lean Certification preferred.
* Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.

Applus+ is one of the world's leading testing, inspection and certification companies with its North American headquarters in Sugarland, Texas, USA. We provide specialized non-destructive testing, inspection, engineering, and manpower services, located in the center of numerous unique industries which provides our employees with a broad range of experience.

We provide NDT, engineering, manpower and inspection services in all aspects of the aerospace, power, and oil and gas industries, including exploration, transmission, refining, and storage facilities.

Equal Employment Opportunity/M/F/disability/protected veteran status.