Field Service Tech/Engineering Technician Needed!
NDT.org Job Number: 66248 * Please reference NDT.org Job Number on all correspondence
Company: Zetec, Inc
State: WA Washington
Country: United States
Field Service Tech/Engineering Technician
Full-Time
Snoqualmie, WA

Zetec is seeking an Engineering Technician to join our talented team at our Headquarters in Snoqualmie, Washington.

About Zetec: Zetec, a global leader in nondestructive testing (NDT), is headquartered in the Cascade foothills on Snoqualmie Ridge just 8 miles East of Issaquah overlooking Mt. Si. While the location might seem off the beaten path, it is a reverse commute from most points in the Puget Sound and is easily accessible just off of I-90. In addition to a gorgeous work location, Zetec also provides competitive compensation and a comprehensive benefits package.

Some of the things you will do at Zetec:
• Perform Field Service activities including but not limited to, inspections of tubing in Nuclear Steam Generators and condensers. Activities may include data acquisition, technical support, repairs and calibration of Zetec equipment and direct interface with customer.
• Participate in inspection activities to provide technical advice and consultation, acquire real time first hand product performance information; and provide summary reports to other Zetec stakeholders as required (e.g. Product Management, Engineering, Marketing, etc.).
• Participate in customer inquiry responses for technical and application support on Zetec systems.
• Perform installations, electrical and mechanical repairs, and overall systems troubleshooting in a radiological controlled environment as needed.
• Analyze, diagnose, and troubleshoot malfunctions of instruments and/or equipment and perform necessary steps to repair equipment. Communicate with customers to understand failure mechanisms as required.
• Provide documentation for effective solutions to customer for use and application issues.
• Make suggestions to Engineering Department to improve the fabrication or function of the equipment and/or checkout of the equipment.
• Provide training and leadership to other members of the team.
• Perform necessary pre-inspection preparation activities to ensure success in field.
• Domestic and International travel, up to 50%.

What you will bring to Zetec:
• Strong analytical skills and knowledge of troubleshooting methodologies.
• Excellent communication and customer service skills.
• Proficient with PC using Word, Excel and email. Ability to draft work instructions.
• Ability to run proprietary software on PC’s and work stations.
• Ability to multi-task, work independently, and employ effective time management skills.
• Ability to effectively communicate with customers regarding repair orders and quotations.
• Ability to troubleshoot and maintain electro-mechanical equipment.

To meet eligibility requirements for unescorted access at industrial sites, the employee(s) holding this position will be subject to lifetime background investigations, intermittent drug/alcohol screening, credit checks, psychological evaluations, and occupational medical examinations. The individual holding this position must meet eligibility requirements for access to classified matter, which include US citizenship and being subject to a Federal background investigation.

What You’ll Get in Exchange for Your Contributions:
• Direct contribution to products that ship to end customers.
• Direct contribution to product specifications, features, etc.
• Exposure to hardware-based products like robots and test equipment with firmware and software (yes, we play with robots).
• Competitive compensation (relative to market and individual experience).
• Professional development opportunities (including a career path and reimbursement assistance for continued education).
• Health and welfare benefits (we cover about 75% of the premiums for employees).
• A fun place to spend your day (with free refreshments, an on-site gym, food market, and games a plenty… we tend to think we have this work/life balance thing down).
• And when you are not at work, we like to pay you for that well-deserved R&R time, too; we offer vacation, sick, floating holiday, volunteer, and holiday pay.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Skills:
We will be really impressed if you have:
• AA degree in Electronics Technology or equivalent experience.
• Minimum (3) three years of electro-mechanical experience, or equivalent.
• Direct experience in performing NDE (Non-Destructive Evaluation) activities.
• Demonstrated leadership experience.
• Demonstrated Project Management experience.
• Experience supporting and instructing customers in technical areas both independently and as a team.
• Manage resourcing, scheduling, task assignments and general proactive job preparation.