Systems Field Support Engineer
Posted: 9/10/2020 3:56:29 PM
NDT.org Job Number:
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Full-time, Direct Hire
This position's primary responsibility is to apply a level of expertise, skill, and licensing to support the Field Sites to rectify problems in aircraft maintenance. The position also requires those same elements to be applied in support of over and above contractual requirements.
The essential functions include but are not limited to the duties described below. Additional essential functions may be identified by the organization and listed as such in the incumbent’s performance appraisal elements. Various tasks may be assigned under each essential function.
Working closely with the C-12 (King Air) Field Technicians to assist in determining the cause of discrepancies they are having difficulty solving and identifying the required material to make repairs.
Developing repair plans including cost estimates in the form of Scopes of Work for eventual submittal to the Government for authority and funding to proceed.
Developing Maintenance Engineering/Alert Directives for special inspections, repairs and modifications on C-12 aircraft.
Performing and maintaining the Non-Destructive Testing (NDI) Program as identified by Raytheon Aircraft Corporation (RAC) Structural Inspection & Repair Manual (SIRM) for the C-12 aircraft.
Maintaining databases for various tracking requirements.
Traveling to field sites to perform maintenance requirements beyond the capability and/or licensing authority of the field technicians.
Examples of Work
Examples of work performed in this classification include, but are not limited to the following the following task. Those that are listed under the examples of work are not all inclusive; they are examples only and may be amended or added to as needed by the organization.
Assist field technicians via telephone, email, or site visits in the troubleshooting and/or repair of aircraft airframe or engine systems to prescribed specifications using FAA or Service regulations, Maintenance Manuals, blueprints and other data.
Develop and transmits via written and electronic format repair plans and cost estimates via “Scopes of Work” in electronic written form with follow up on maintenance efforts.
Develop and transmits via written and electronic format Maintenance Alert/Engineering Directives.
Travels to field sites worldwide to perform special inspections on aircraft and /or its systems.
Travels to field sites to perform Level II and Level III Non Destructive Inspections (NDI).
Maintains databases for upcoming Propeller TBO’s and special inspections to ensure they are not “overflown”.
Researches replacement parts when necessary.
Exhibits positive courteous behavior with customers, businesses and coworkers.
Assists coworkers and those in other departments to successfully perform job tasks and functions when necessary.
Follows all safety procedures and practices as established by the Company and regulatory bodies.
This job has no supervisory responsibilities.
INCUMBENT PERFORMS OTHER JOB-RELATED TASKS AS ASSIGNED AND REQUIRED; ANY DUTIES/TASKS INCLUDED IN THE EMPLOYEE'S PERFORMANCE EVALUATION ELEMENTS ARE ESSENTIAL TO THAT EMPLOYEE'S POSITION WITHIN THE JOB CLASSIFICATION.
The following minimum qualifications have been identified by subject matter expert's (SME'S) who have supervised this position or functioned in the position; they are based on job analysis information supplied by these SME'S. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the Director of Human Resources in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position. If a candidate believes he/she needs a reasonable accommodation to meet these minimum qualifications or, if called for an interview, to attend such an interview, the candidate must notify the Director of Human Resources in writing of the need for the accommodation and identify the specific accommodation requested.
EDUCATION and/or EXPERIENCE
Graduation from a standard four (4) year high school or equivalent (GED) AND five (5) years of experience in work related to the above-described examples. Must have three (3) years King Air experience. Must have a FAA airframe and Powerplant License with a Inspection Authorization Certificate.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
The following skills and abilities are required:
Understand and use the English language both oral and written to communicate information or ideas to another person or persons.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Read and interpret documents such as safety rules, blueprints, operating and maintenance instructions and procedure manuals;
Calculate figures and amounts such as percentages, area, circumference, and volume;
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Define problems, collect data, establish facts and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables;
Apply principles of logical or scientific thinking to a wide range of intellectual and practical problems;
Deal with a variety of abstract and concrete variables
Planning and organizing
Comprehend and process information rapidly and accurately
Recognize or identify the existence of a problem as well as elements of a problem
Problem analysis and independent decision making
Apply general concepts or rules to specific cases to proceed from stated premises to their logical conclusions
Understand and follow directions;
Perform a task in the presence of distracting stimulation or under monotonous conditions without significant loss of thought process and efficiency;
Both intra- and inter-personal relations;
Perceive and feel such attributes of objects and materials as size, shape, temperature, or texture;
Apply rules or objectives to given information in order to arrange that information in the best or most appropriate sequence
Manipulate or transform visual images or special patterns or objects into other special arrangements
Handle stressful situations
Operate hand and power tools
Obtain a national or agency requirement security clearance, a passport and/or visa
Travel worldwide on short notice and work independently
Interpret drawings, specifications and schematics of aircraft instrument/electronic components
Recognize from schematics and drawings not only how one assembly functions but also how various assemblies interact with each other.
Knowledge of the following is required:
FAA aircraft maintenance standards, rules, and regulations
Raytheon Model 200 aircraft
Non Destructive Inspection and Testing requirements
USAF and Navy aviation maintenance procedures
S. Government regulations for federal contractors and FAA Maintenance programs and aircraft maintenance terminology
Computer software operation of MS Word, Excel, Access and Project.
FAA Airframe and Powerplant Licensing
FAA Inspection Authorization
NDI Level III Certification (or Level II with experience to obtain Level III)