Inside Sales & Operational Support Specialist – Nondestructive Testing (NDT)
Posted: 7/20/2026 9:54:08 PM
NDT.org Job Number:
82578
* Please reference NDT.org Job Number on all correspondence
Contact:
Michelle Culbertson
Phone:
310-480-4204
Company:
NDE Labs
State:
TX Texas
Contact:
Michelle Culbertson
Country:
United States
Length:
Full Time Employment
Email:
michelle.culbertson@ndts.com
Position Summary
We are seeking a detail-oriented and customer-focused Inside Sales & Operational Support Specialist to join our Nondestructive Testing (NDT) services team. This role is responsible for supporting sales and operations by preparing quotations, responding to Requests for Proposal (RFPs) and Requests for Quotation (RFQs), estimating NDT service projects, maintaining customer relationships, and providing support to ensure efficient project execution.
The ideal candidate will have a strong background in nondestructive testing and a working knowledge of NDT methods, industry standards, and customer requirements.
Essential Duties and Responsibilities
• Respond to customer Requests for Proposal (RFPs) and Requests for Quotation (RFQs) in a timely and accurate manner.
• Prepare detailed cost estimates and pricing for NDT inspection services based on customer specifications, drawings, codes, and project requirements.
• Follow up on quotations, proposals, and outstanding opportunities.
• Build and maintain strong relationships with existing and prospective customers.
• Respond to supplier surveys, customer questionnaires, and vendor requests.
• Maintain accurate customer records, quotations, and sales activities.
• Work closely with the team to ensure customer expectations are met.
• Monitor customer satisfaction and assist in resolving service-related issues.
• Perform other related duties as assigned.
Key Competencies
• Customer-focused mindset
• Technical aptitude
• Sales support and estimating
• Problem-solving
• Time management
• Communication and teamwork
• Attention to detail
• Organizational skills
Benefits
• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Professional development and certification support
• Opportunity for career growth within a growing NDT services organization
We are seeking a detail-oriented and customer-focused Inside Sales & Operational Support Specialist to join our Nondestructive Testing (NDT) services team. This role is responsible for supporting sales and operations by preparing quotations, responding to Requests for Proposal (RFPs) and Requests for Quotation (RFQs), estimating NDT service projects, maintaining customer relationships, and providing support to ensure efficient project execution.
The ideal candidate will have a strong background in nondestructive testing and a working knowledge of NDT methods, industry standards, and customer requirements.
Essential Duties and Responsibilities
• Respond to customer Requests for Proposal (RFPs) and Requests for Quotation (RFQs) in a timely and accurate manner.
• Prepare detailed cost estimates and pricing for NDT inspection services based on customer specifications, drawings, codes, and project requirements.
• Follow up on quotations, proposals, and outstanding opportunities.
• Build and maintain strong relationships with existing and prospective customers.
• Respond to supplier surveys, customer questionnaires, and vendor requests.
• Maintain accurate customer records, quotations, and sales activities.
• Work closely with the team to ensure customer expectations are met.
• Monitor customer satisfaction and assist in resolving service-related issues.
• Perform other related duties as assigned.
Key Competencies
• Customer-focused mindset
• Technical aptitude
• Sales support and estimating
• Problem-solving
• Time management
• Communication and teamwork
• Attention to detail
• Organizational skills
Benefits
• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Professional development and certification support
• Opportunity for career growth within a growing NDT services organization
Skills:
Required Qualifications
• Working knowledge of common NDT methods, including UT, MT, PT, RT, VT, ET.
• Ability to read and interpret engineering drawings, specifications, and standards.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage priorities and deadlines.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• High attention to detail and accuracy.
Preferred Qualifications
• ASNT Level II or Level III in one or more NDT methods is preferred but not required.
• Previous experience in estimating, or operations support.
• Knowledge of industries such as aerospace, oil & gas, power generation, manufacturing, or construction.
• Working knowledge of common NDT methods, including UT, MT, PT, RT, VT, ET.
• Ability to read and interpret engineering drawings, specifications, and standards.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage priorities and deadlines.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• High attention to detail and accuracy.
Preferred Qualifications
• ASNT Level II or Level III in one or more NDT methods is preferred but not required.
• Previous experience in estimating, or operations support.
• Knowledge of industries such as aerospace, oil & gas, power generation, manufacturing, or construction.
